Careers

Network Operations Specialist

Job Description

This is an entry-level, Network Operations Center position. This position requires approximately 7-9 overnight (11:30pm-7:30am) shifts per month.

The ideal candidate will have between 1-2 years of Information Technology/Networking experience and a strong customer service background.

SUMMARY

Provides LAN/WAN network and facilities support by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitors and maintains network stability
  • Provide telephone technical support
  • Performs network troubleshooting to isolate and diagnose network problems
  • Responds to client inquiries concerning system operation
  • Provide clients with network technical support
  • Assist clients with setup and minor maintenance of equipment

SUPERVISORY RESPONSIBILITIES: None

Skills/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Understanding of popular operating systems-including but not limited to:

  • Windows 2000/NT
  • Macintosh
  • UNIX
  • Linux
  • DOS
  • Proficient in installing, configuring, and troubleshooting one or more of the above operating systems
  • Thorough understanding of LAN architectures, cabling systems, OSI model, TCP/IP addresses, Ethernet.
  • Understanding of Microsoft Office, FTP clients and Web browsers
  • Use of ping, traceroute and nslookup/dig commands
  • Some experience working with databases
  • Previous experience in front-line service oriented positions
  • Previous telephone technical support experience desirable

2-year technical degree or equivalent education or experience

Job Status: Full Time

Pay Comments

This Network Operations Center entry-level staff position includes participation in Company benefit plans.

Important Notes

This is an entry-level, Network Operations Center position. This position requires approximately 7-9 overnight (11:30pm-7:30am) shifts per month.

Please send resumes to: jobapps@castleaccess.com